When it comes to interviewing job candidates, there
is no "best" approach. A lot depends on your individual
preferences, your personality, and the results you’ve gotten in the
past.
"As long as you’re getting the results you
want, the best method for interviewing is your method," said
Tom Esposito, Director of Temporary Services for Dunhill Staffing
Systems, Inc., who over the years has conducted thousands of interviews
in the process of finding high-quality job candidates.
Some interview styles are widely used and easy to
identify; however, most experienced interviewers will blend a variety of
approaches, both subjective and objective. Whatever the approach,
interviewers are seeking to define a candidate’s "attributes and
attitudes" in the following three areas: employment history and
skills; personality and work style; and motivation for seeking and
accepting a new position.
Interviewers generally assume one or more of the
following roles:
The Fact Finder: Many interviewers
follow a specific set of questions and walk job candidates through a
well-rehearsed process. They use standard questions about past
accomplishments, motivation, problem-solving and teamwork. One of the
chief advantages to this approach is that it is the most objective,
which makes it easy to assess qualifications and compare one candidate
against the next.
The Personality Profiler: Other
interviewers find they will learn more by asking less predictable
questions that elicit spontaneous answers rather than canned responses.
For example, they might want try to measure a candidate’s intellect by
asking about his or her favorite book. Questions about hobbies, outside
activities, and the "people" challenges they have faced both
on and off the job are other ways in which this more subjective approach
can help the interviewer understand the "whole" candidate.
The Motivation Seeker: It’s important
to understand that a candidate often seeks a new position for the same
reasons they are leaving their old position. Statistically, a majority
of job movers will give one or more of the following reasons for making
a job change: Challenge, Location, Advancement, Money and Security, or
"CLAMS." Asking the candidate to rank these five items and
prioritize them with the first being the most important and the fifth
being the least important, is an excellent way to elicit his or her
motivation.
Often, an interview situation can rapidly become a
recruiting situation when you find a candidate that has the attributes
and attitudes you’re seeking. The advantage of the CLAMS method is
that it is an effective way for you to match the plusses of your
organization to the motivations of the candidate, said Esposito.